I HATE the healthcare system/insurance companies. Last month we got a letter from our dr's office that they were merging with Advocate Medical Group. I know Advocate is not in our insurance network. So we assumed we would, irritatingly, have to find new primary care doctors for all of us. But before we could do anything about it, the very next day the office called needing to reschedule our appointment. And we told them to just cancel it because we knew they wouldn't take our insurance. However, they assured us nothing was going to change. Okay fine. But I figured I knew better, and called the insurance company anyway. They backed up the office's claim, said we were all good. Referred us to their website, because it is 'updated daily,' Yup, website said we were covered. Cool. I have been periodically checking the website, still says we are covered.
G3's 15 month appointment was today. Called the office to verify we were still all good. This was confirmed. Called insurance one more time, they said we were covered. Got to the appointment, filled out all new freaking forms, was getting ready to take the kid back to see the doctor, when the receptionist came over to us, apologized and TOLD US THEY DID NOT TAKE OUR INSURANCE ANYMORE. I am fighting the head cold of death right now, so I was in a bad mood already. This enraged me. Seriously, what happened in the five hours between when I hung up with them and that moment? I started to lose it, at which point G2 stood up, grabbed my hand and told them we would be finding a new doctor, and got us all out of there before I made a huge scene.
So now we have to find new doctors. And G3 needs an appointment fast so he can stay on schedule with his shots. This is going to be a major pain. As of right this very second, Blue Cross's website still says covered, so I'm sure their provider finder is going to do me no good. Grrr.
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